Privacy Policy

Welcome to Vakayo, operated by Roomfilla Pte Ltd, a company incorporated in Singapore. Vakayo operates as an intermediary booking platform, facilitating accommodation bookings between you and hotels, hostels, and other accommodation providers through our booking network. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully.

By using Vakayo, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Make a booking or reservation request
• Subscribe to our newsletter
• Contact us via email or contact forms
• Participate in surveys, contests, or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Travel preferences and booking history
• Communication records and feedback

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers and mobile network information

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your bookings and reservations
• Providing customer support and responding to your inquiries
• Sending booking confirmations, updates, and travel information
• Personalizing your experience and providing tailored recommendations
• Processing payments and preventing fraudulent transactions
• Sending marketing communications and promotional offers (with your consent)
• Analyzing usage patterns to improve our services and website functionality
• Complying with legal obligations and enforcing our terms of service
• Conducting research and analytics to enhance our offerings

3. How We Share Your Information

As an intermediary booking platform, we need to share certain information to facilitate your bookings. We may share your information with third parties in the following circumstances:

3.1 Accommodation Providers and Booking Partners

To complete your booking, we share necessary information with accommodation providers (hotels, hostels, etc.) and our booking network partners. This includes your name, contact details, booking dates, guest count, and any special requests you've made. This sharing is essential to fulfill your reservation.

3.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our website, conducting business, and providing services to you, including:

• Payment processors and financial institutions
• Email and communication platforms
• Cloud hosting and data storage providers
• Analytics services

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage of personal and payment information
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

7. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country. By using our services, you consent to the transfer of your information to Singapore and other countries where we operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: