Cancellation Policies
Plans change. We get it. Here's everything you need to know about cancellations.
No Hidden Surprises
Every hotel listing shows its exact cancellation policy upfront—before you book. What you see is what you get. No fine print hunting required.
We believe in total transparency. That's why cancellation terms are clearly displayed on every search result and booking page. You'll always know exactly what you're agreeing to before clicking that "Book Now" button.
Common Cancellation Policy Types
Free Cancellation
Cancel up to X days before check-in with no penalty. The most flexible option—perfect if your plans might change.
Example: "Free cancellation up to 48 hours before arrival"
Partial Refund
You'll get some money back, but not all of it. The amount depends on when you cancel—the earlier, the better.
Example: "50% refund if canceled 7+ days before arrival, 25% if 3-6 days before"
Non-Refundable
What it says on the tin—once you book, you can't get your money back. Usually comes with a lower price as a trade-off.
Example: "Non-refundable rate - save 20% but no cancellations allowed"
How Cancellations Work on Vakayo
Check the Policy Before Booking
Every hotel listing clearly shows its cancellation policy. Look for the "Cancellation Policy" section on the property page before you book.
It's Shown Again at Checkout
During booking, we'll show you the cancellation terms one more time. No surprises—you'll know exactly what you're agreeing to.
Need to Cancel? Contact Us
If you need to cancel, reach out through your booking confirmation email or our contact page. We'll process it based on the property's specific policy.
Refunds Processed Quickly
If you're eligible for a refund, we'll process it as fast as possible. Most refunds appear within 5-10 business days depending on your bank.
Smart Booking Tips
Plans Still Flexible?
Choose properties with free cancellation. You'll pay a bit more, but you'll have peace of mind if things change.
Dates Locked In?
Non-refundable rates can save you serious cash. Just make sure your plans are definitely not changing.
Read the Fine Print
Each property sets its own policy. Check the specific terms before booking, especially for peak season dates.
Got Questions?
Not sure about a policy? Contact us before booking. We're here to help clarify anything that's unclear.
Special Circumstances
Sometimes life throws curveballs—natural disasters, medical emergencies, travel restrictions. While we can't override a property's cancellation policy, we'll always do our best to advocate for you with the hotel.
If you're dealing with a genuine emergency, reach out to us ASAP. We'll work with you and the property to find the best possible solution. No guarantees, but we'll fight your corner.
This is why travel insurance exists. Seriously, get it. It can save you from losing hundreds (or thousands) if things go sideways.
Still Have Questions?
We're here to help clarify any confusion about cancellation policies. Hit us up anytime.
Contact Us