Let's Chat
Questions? Feedback? Just want to say hi? We're all ears.
Send Us a Message
Other Ways to Reach Us
Email Support
For general inquiries and support:
hello@vakayo.comWe typically respond within 24 hours (usually way faster).
Urgent Booking Issues
Already booked and need immediate help?
support@vakayo.comInclude your booking reference for faster assistance.
When Will I Hear Back?
We aim to respond to all messages within 24 hours, but usually get back to you way faster. During peak times (Thai weekends and holidays), it might take a bit longer, but we'll always get back to you ASAP.
Before You Reach Out
How do I cancel my booking?
Check your booking confirmation email for cancellation instructions, or visit our Cancellation Policy page for details.
I haven't received my confirmation email
Check your spam folder first! Still can't find it? Email us with your booking details and we'll resend it right away.
Can I modify my booking dates?
It depends on the property's policy. Reach out to us with your booking reference and we'll check what's possible.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details. Your info is locked down tight.
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